Our main channel for support is by email where questions and issues are handled by the Support team. The team can also be reached by telephone on the number below during office hours. Outside of these hours the Support team is available to customers with enhanced service levels.


Email Available 0800-1800 Mon-Fri UK local time (GMT/BST).


Call the Support team on +44 (0)1506 605 260 option 2. Available 0800 - 1800 Mon-Fri UK local time (GMT/BST).

Client Support Site

Login to the Client Support Site at where you can access detailed information on your account.


Follow @hslsupport on Twitter for service updates and tips.

Developers site

Sample code, API docs, technical and other helpful info can be found at