Time-Critical Communications

SMS text messages can make the difference when time is of the essence or immediate communication is essential. Use SMS as part of business continuity, crisis communications and emergency communications.

HSL Mobile® provides clients with an effective alert system that is perfect for use in business continuity, crisis communications and emergency communications that are time-critical.

When your organisation needs to quickly and reliably send alerts across departments, the organisation or to customers, suppliers and partners, it is paramount to ensure that sending the message is a simple process and that the right people are immediately notified. It is often the case that the sooner an alert reaches the right people, the sooner unnecessary costs and inconvenience can be avoided, disaster averted, the opportunity achieved or injury avoided.
The solution to this is clear: integrate an effective notification service with your organisation's systems to allow authorised staff to send text message alerts from their mobiles, web browser or email, wherever they may be.

Relevant services
Services for use in business continuity, crisis management and emergency communications, including emergency mass notification:
AlertBroadcast (read more)

The AlertBroadcast service is used for sending messages to employees or other stakeholders direct from your mobile phone. You simply type a text message and send it to the broadcast number. We then immediately send your message to a distribution list of mobiles associated with your broadcast number.

You can have multiple broadcast numbers for different distribution lists, allowing you to send messages to different sites, departments, senior management or other teams as you need to.

With AlertBroadcast there is no need to be at a computer to get your message out.

Roll Call - By sending "ROLL CALL" a predefined message is sent to your team asking them to reply with their status. This status is then available to you in a report that can be viewed from your mobile.
EmailSMS (read more)

The EmailSMS service allows messages to be sent and received by employees and computer systems using email. Individuals and teams can be sent text messages simply by typing an email with the message content in the subject or the body of the email and then addressing the email to the mobile number at the EmailSMS gateway address. If using the two-way EmailSMS service, replies from mobiles are received back in the inbox. At any time a mobile can send a message via SMS to the mobile number associated with the email user and the message will be delivered into their inbox.

Using EmailSMS for sending text messages means that you don't need to have another application or login into a website in order to send messages. The sending of messages, whether email messages or SMS messages, is achieved through a common tool - the email client.
WebSMS (read more)

The WebSMS service is used for sending messages to staff or parents from your web browser on your desktop, laptop, tablet or mobile. Login to WebSMS to send messages and read your received messages.

There are a number of ways to send messages:

- type the mobile number
- select contact from the phonebook
- select distribution list of contacts

The phonebook and distribution lists can be uploaded to WebSMS in CSV format. This allows contact information to be exported from an external system (e.g. MIS or database) and imported into WebSMS. Up-to-date parent and staff contact details can therefore be kept in WebSMS for when they are required.

Roll Call - The ability to perform a "roll call" of people on your distribution list can be enabled on your account. This allows you to check on the wellbeing of everyone and get a report on their status.
Example scenarios our services are ideal for:

  • Alerts to IT engineers indicating system issues requiring immediate attention.
  • Notifying customers and employees of unexpected events (e.g. office closures or service issues).
  • Performing a roll call of staff to ensure that in a crisis everyone is fine.
  • In a crisis getting a message out to stakeholders ahead of others.
  • Reinforcing and reminding an audience of communications already received through another channel.
  • Notifying customers of limited promotions and events.
  • Alerting team members on call (e.g. search and rescue) to an emergency situation.
  • Communicating fast paced changes in the market to investors to minimise losses or maximise gains.
  • Verification code for two-factor authentication during login.
Roll Call - The ability to perform a "roll call" of people on your distribution list can be enabled on your account. This allows you to check on the wellbeing of everyone and view a report on their status.
Scenario: Imagine you are a boss of a team and you need to get a message out to all of your team as quickly as possible. They aren't always on email but they always have their mobile phones close by (of course). You decide to text each of them. Each of them. One-by-one you send them the same text message. It's made a little easier by you copying and pasting the same message, but you've got a team of 50 people and it's going to take time.

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